Terms of Business
Although all cultures on earth use plant-derived medicaments, we cannot recommend self-medication with plant products. Rather, we offer medicinal information in the context of historical usage and from personal experience, augmented by our studies of current research. Please seek the care and advice of a qualified healthcare practitioner for all medical problems. We have endeavored to provide responsible and specific cautions and contraindications for the herbs and preparations described in this website. However, be advised that iatrogenic, idiosyncratic, and/or allergic reactions can occur, albeit rarely, regardless of the cautions employed. Furthermore, when we mention that a particular herb contains a unique molecule with known activity, this should not be construed to mean that we recommend, advise or endorse consumption of that herb. Many folks grow poisonous plants (e.g. poinsettias) or plants containing controlled substances (e.g. poppies) without harboring the intention of poisoning or sedating themselves or anyone else! These plants have been grown by vast numbers of gardeners in the us throughout our history--they have pretty leaves and wonderful flowers that are good in their own right, and growing them should not be construed to mean that you are manufacturing a poison or a controlled substance! Please do not order plants or seeds from us that are illegal in your state or country. We cannot be apprised of all local laws, so orders are the responsibility of the individual, not Horizon Herbs, LLC. We will not knowingly ship plants or seeds of plants that are illegal in your area, as is evidenced by our careful assessment of the noxious weed laws (e.g. we don't ship Clary Sage to Washington). Furthermore, we do not accept responsibility for the use or misuse of any of the herbal information found in this website, or for any accident or injury caused by growing, handling, or ingesting plants or from attempting to follow the procedures described in this website. The difference between nourishing yourself with a pea and injuring yourself with a pea is known as prudence. May you all act prudently in the wonderful world of growing medicinal plants.
WHAT IT IS
Our seeds and plants are GMO free, untreated, open-pollinated, and packed with love! All seeds and plants provided by Horizon Herbs are meant for the public good and shall remain in the public domain. No patents allowed. No genetic engineering allowed. Nature never wanted it that way!
RETURNS AND REFUNDS POLICY
Seed packets purchased from Horizon Herbs may be returned unopened within 2 weeks of purchase for a full refund. Removing paper packets from their sealed cellophane packet constitutes "opening." Plants and roots may NOT be returned. Other items such as Seed Cleaning Screens, Books, dried herbs or other things may be returned unopened within 2 weeks of purchase. Otherwise, sales are final. Shipping charges will NOT be refunded.
SEED PACKET GUARANTEE
Our catalog provides specific directions on good ways to germinate seeds. Your success is important to us. If the seed packet is planted in a reasonable environment and the appropriate time period required for germination has passed and still zero germination, then we will replace the packet for free (one time replacement only, all claims must come within 1 year of your order).
BULK SEED NON-GUARANTEE
Because of our lack of control over cultivation practices and weather conditions, we offer no guarantee on bulk seeds (ie. multiple seed packets or seeds sold by the gram(s), ounce(s) or pound(s). Therefore, we will not replace multiple packets of seeds, bulk seeds or give cash refunds. We are not responsible for losses incurred through the failure of any crop derived from any of our seeds, plants or root stock. We did get sued one time over germination failure and because of our strong quality commitment and because of our good manufacturing practices the claiment was denied and Horizon Herbs emerged unscathed.
Please read and understand this guarantee: We guarantee delivery of a live plant. Once the live plant arrives, it is the responsibility of the gardener to keep it alive. We do not replace or refund plants that die or go dormant under your care. If this is not an acceptable agreement, then please do not order plants from us! We are dedicated to shipping only live and lively plants. We use primarily 5 inch deep pots filled with organic potting soil, and many of our potted plants are 1 to 2 year old individuals. We ship lots and lots of plants, have been doing so for many years, and have developed a good delivery system in order to assure their safe travel and your satisfaction. Please be aware that given variable plant dormancy the term "plant" may refer to a dormant perennial root in a pot. Plants start out short in the earlyu spring and get tall by summer. This is a normal cycle. If you are ordering plants in the early spring, they may be small to start. Nourish them with the right compost and conditions and they will naturally grow and prosper. Once the plant selling season gets rolling, our plants tend to be quite large and robust. Sometimes they are so large that we have to cut them back before shipment. No worries, they will grow! We guarantee delivery of a live plant. Once the live plant arrives, it is the responsibility of the gardener to keep it alive. If the plant is damaged in shipment, please cut it back, plant it to a gallon pot and take care of it according to the environmental requirements of the species. If after 3 weeks there is still no response, and you check and find that the root is dead, then let us know and we'll send a coupon for the value of the plant, which may be redeemed on future orders. Again, this guarantee applies only to plants damaged in shipment. If you would like a replacement plant, please be advised that you will have to pay for shipping. The plant will be provided at no charge.
We follow GMPs (good manufacturing practices) to assure correct identity of our seeds, plants and roots. All seeds are germ tested, lot numbered and subjected to a rigorous series of tests to assure correct identity. The identity of the seed is tested three times before it gets to you. If for some reason you think that the seed is incorrectly identified, please do not panic. Seedlings of Valerian, for instance, look nothing like the mature plant. Also, remember that all soil outdoors and much soil used in pots and flats indoors already contains significant populations of diverse seeds. If these seeds germinate prior to the germination of the seeds from our packet, and the volunteers are reared up instead of the progeny from the seed packet, this does not mean that the seed in the packet was incorrectly identified! In other words, we take a dim view of language such as: "I planted Horizon Herbs Ashitaba seeds and all I got was a pot full of weeds!" Also, it is our experience that seed sticks to moist fingers during planting and may be transferred unintentionally to pots that are then mislabeled. During the excitement of planting, packets may get switched or flats may receive the wrong tag. We encourage everyone to familiarize themselves with the appearance of the seeds and seedlings of the various plant species and to keep all plantings well marked. In the event that things don't come out as planned, we are happy to view your good photograph to try to help you determine what plant it is you have there. However, please respect our expertise, our time, our mission, and most of all our good intentions. Be careful to keep it positive. It matters.
INTERNATIONAL SHIPPING: all international orders ship via AIR MAIL